📅 Category: Behind the Scenes | By: Clyde Motors KE | ⏱ 4 min read
Buying a car is one of the most significant financial decisions most Kenyans make. At Clyde Motors, we have structured every stage of the buying process around one goal: making you confident — not just excited — about the vehicle you drive away in. In this post we walk you through exactly what happens from the moment you first contact us to the day you collect your keys.
Stage 1 — First Contact
Most buyers first contact us through WhatsApp on 0740635621, Instagram (@clyde_motors_ke), or our website at clydemotors.co.ke. Whatever channel you use, you will receive a response from our team within 30 minutes during business hours.
In the first conversation, we listen. We ask about your budget, your lifestyle needs, your typical driving conditions, and any specific vehicles you have been considering. We share what we currently have in stock that matches your criteria — with photos, walk-around videos, and honest descriptions of each vehicle’s condition and history.
We do not pressure. We do not create urgency. We share information and answer questions — and we let you decide when you are ready to visit.
Stage 2 — The Showroom Visit
When you visit our Kiambu Road showroom, there is no rush and no pressure. You are welcome to spend as much time as you need looking at every vehicle that interests you.
Our team is available to answer every question about any vehicle’s history, specification, auction documentation, and mechanical condition. We encourage you to bring a trusted friend or mechanic — someone whose judgement you value — to the viewing. We have nothing to hide and everything to gain from your complete confidence in the vehicle.
Test drives are standard. We accompany you on test drives to answer questions as they arise during the drive, and we encourage you to test the vehicle in conditions that reflect your actual daily driving.
Stage 3 — Independent Inspection
We actively encourage every buyer to have any vehicle they are seriously considering inspected by an independent mechanic before any commitment. We provide the time and access for this inspection. A buyer who is completely confident in the vehicle’s condition is a buyer who becomes a long-term client.
Stage 4 — The Financing Conversation
If you are financing, we walk you through the process — what documents you need, which lenders we have relationships with, and how to compare offers. We provide the proforma invoice and documentation your lender requires promptly and accurately.
We do not mark up financing or receive commissions that create conflicts of interest in our financing advice. We help you understand the market and get the best available terms.
Stage 5 — The Transfer and Collection
Once the transaction is agreed, we initiate the NTSA transfer process promptly. We guide you through the buyer-side completion and confirm when your name appears in NTSA’s system as the registered owner.
On collection day, we hand over the vehicle with a full explanation of its service history, any specific maintenance recommendations, and our team’s contact details for any questions that arise after you drive away.
After the Sale
The relationship does not end at collection. Our team remains accessible via WhatsApp on 0740635621 for any questions about the vehicle in the weeks and months after your purchase. We maintain the trust that you placed in us when you chose Clyde Motors — because that trust is the foundation of every referral and every returning client.
The Bottom Line
Every step of our process is designed around your confidence. From the first WhatsApp message to the NTSA transfer confirmation — we are with you, transparently and without pressure.
👉 Begin the conversation at clydemotors.co.ke or WhatsApp us on 0740635621. We look forward to meeting you on Kiambu Road.